The returned goods/products will be checked with the receipt together and the goods should be in good condition. The packaging should also be in original condition in original shipping container as received. If the goods/products has been used or damaged by the customer, there will not be any refund. CooChick Australia will also not be responsible if your shipment is lost during the return transit. Once we have checked and confirm the goods/products, customer will received their refund within 14 working days after the confirmation.

Please return your purchase to the following address:
CooChick Pty Ltd
5 Mitchell Street, Marrickville NSW 2204

If the product you receive is different to what you purchased online, is damaged, or is otherwise not as expected, please contact us immediately on info@coochick.com.au.